Caryn and Tim Willson, herinafter referred to as the Owners of the property and Florida Leisure (Management Agents of the Property) herinafter referred to as the Company, offer the short term rental/letting of the Property  named on the Registration Form, to the person 21 years or over named as the Party Leader and to the named party members ( on the Registration  Form).  Hereinafter referred to as the Guest, under the terms set out below.

 Email booking

The owner will provide a written quotation by email or facsimile showing the total rental fee to the Guest for the Property.  Quotations are valid for 30 days, unless and untle the Property is either booked by a third party or the owner receives a deposit for the same dates (or part thereof) from any party.  Where the Guest agrees by email, facsimile or other written device to book the Property, the Owner will provide a booking confirmation to the Guest by email, facsimile ro posted mail.  The booking shall be provisional for a period of 72 hours from the date of the booking confirmation.  The Guest must pay the requested deposit or payment as defined on the booking confirmation within that 72 hour period.  During that period, the owner reserves the right to accept any booking for the Property from a third party, where said third party agrees to payment prior to the payment from the Guest.

Confirmed Booking

On receipt of the required payment from the Guest, the Owner will issue a Rental Agreement by email, facsimile or postal mail to the Guest.  Only on release of the Rental Agreement from the Owner is the booking determined as confirmed.

Acceptance

The Guest agrees that payment of the rental deposit sum to the Owner will signify their full acceptance of these Terms and Conditions of Rental

Payments

The Guest agrees and acknowledges that the Owner will not release the Property or any service prior to receipt by the Owner of payment in full.  Failure of the Guest to pay rental or for any service will result in removal or refusal to supply said service, indlucing, but not limited to provision of accommodation in the Property.   Such removal and or refusal will not alter the terms and penalties associated with cancellation.

The Guest agrees to pay the Total Rental Fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation.  Final and full payment is due 60 days prior to arrival.  In the event of late payment, or failure to pay, the Owner reserves the rights to levy the cancellation penalty percentage charges against any  money that the Guest has paid in advance and cancel the booking of the Guest.  Where the money paid in advance is insufficient to cover the cancellation percentages, the Owner reserves the right to exercise any legal remedies to pursue the amount owed by the Guest.

Where the Guest chooses to amend their booking, resulting in a change of dates of the stay, a $50 Booking Administration Fee will be levied.  Where the guest alters the booking resulting in a reduction in the number of nights, the Owner will charge the $50 Booking Administration Fee in addition to the cancellation fee warranted against the number of nights cancelled as described below.

Tax Rate

The rental price agreed on the booking form includes 13% Osceola County Tax

Rental Period

The Guest agrees and the Owner permits the Rental Period to begin and end on the dates shown on the Rental Period (as shown on the Registration Form).

Check in

Check in to the Property is after 4.00pm on the date of arrival as shown onthe Rental Agreement, Booking Confirmation or Registration Form.  At the sole discretion of the Owner, any Guest arriving to collect keys before that time may be refused.  Where early check in is available, the Guest will pay a minimum $50 charge on collection.  Within 24 hours of arrival at the Property, the Guest agrees to complete the Registration form and return the signed form to the offices of the Company within 1 working day.  Failure to return the Registration Form will be deened confirmation that the Guest accepts the Property as found and accepts responsibility for all damages or loss found at the Property on departure of the Guest.

Check out

Check out is on the date of departure as shown onthe Rental Agreement and Registration Form at 10:00am.  All keys must be returned to the lock box on departure.  Should the Guest require a late check out, the Guest must have agreed such a departure time with the Owner or the Company not less than 3 days prior to the departure date.  If the Owner and the Company are able to accommodate the request of the Guest, then there is a minimum charge of $50 payable in advance.  In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of $100.

Basis of Rental

Properties offered for short term rental through the Owner and the Company are provided on a self-catering basis.  The Company provides a complimentary starter pack of toiletries, including soap, toilet paper, trash bags, etc.  Once these itmes are used, it is the guests responsibility to replenish them.  The Guests may elect to order groceries and supplies in advance from the Company at the charges set out.

Security Deposit

There is a $250 damage deposit due two weeks prior to arrival. This is refunded to you on receipt of a satisfactory report from the Company’s housekeeping department.  Please allow 14 days from departure for safe receipt.

Telephone

The Owner has provided a telephone in the property for the use of the Guest.  Should usage be over $20 during the duration of your stay, the Owner reserves the right to deduct any amount over  the allowed $20 from the Security Deposit.  Copies of the calls and charges will be forwarded to the Guest, should this have to be done.

Cancellation

The Guest may cancel their booking at any time up to or during the rental period.  In the event that the Guest exercises their right to cancel, the Owner will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation)

*Up to 60 days prior to the arrival date                          -      Loss of deposit                         *Between 15 and 30 days prior to the arrival date            -        75%

*Between 30 and 60 days prior to the arrival date          -     50%                                           *Less than 15 days prior to the arrival date                      -        100%

The Owner regrets that they are unable to waive any of the cancellation charges above, whatever the circumstances.  The owner recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.

Service Level

The Owner and the Company agrees to a Service Level for the remedy of any problems found at the Property, either on arrival of the Guest, or during the Rental Period, as follows.  The Company agrees to provide a maximum 4-hour response to remedy problems that, at the sole discretion of the Company, constitute emergencies, which would affect the safety of the Guest.  Any problems arising during Rental Period at the property that do not constitue an emergency as determined by the Company will be remedied during or after the Rental Period, based on the severity of the problem, at the sole discretion of the Company.

 Limitation of Liability

The Owner and the Company makes all reasonable efforts to provide advice and safety information.  This information can be found in the Home-Pack at the Property.  It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property.  The Owner and the Company are willing to provide any and all further information pertaining to the Property, providing the Guest has first read the Home-Pack.  In addition, the Owner and the Company states the following:-

·          The Company and/or the Owner do not accept liability for equipment failure and or services in the Property.  In the event of failure of equipment, the Guest must notify the Company within 1 working day such that the Company may elect to affect a remedy to the failure.

·          The Company and/or  the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period.  The Company provide information and advice in the Home-Pack to the Guest in an advisory capacity only, with no guarantee or promise of security, even where the Guest makes use of any advice given by the Company or it’s representatives.  In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then the Company of the lost or stolen items.  The Company will either make good and secure the Property or will transfer the Guest to another Property, where the original cannot be secured, and this will be the extent of its liability to the Guest under such circumstances.

·          The Company or its representatives may enter the Property at any time, without notice, for the purpose of protection and/or maintenance of the Property.  Wherever possible, the Company will provide notice to the Guest prior to such entrance.

·          The Company and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Pierod.  The Guest must ensure that they have adequate insurance cover.  The Company provides information and advice in the Home-Pack to the Guest in an advisory capacity only, with no guarantee or promise implied.

·          The Guest must ensure that Children are supervised at all times, it is the policy of the Company that all Children under the age of 16 years are not left in rental accommodation un-supervised during the rental period.

·          The Company and/or the Owner do not accept any liability for the acts or omissions of any agent.  These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.

·          The Company and/or the Owner do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit.  Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of the Companys control and is regarded as an act of nature (see below)

·          The Company and/or the Owner do not accept liability for acts of violence, nature, fire flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest.

·          Failure to comply with any of the terms herin will, at the sole discretion of the Owner and the Company, result in the eviction of the Guest from the Property, without recompense or refund.